COMPLAINTS & COMPLIANCE & OMBUNDSMAN SERVICE

If you have a complaint you should write to us and we will endeavour to resolve it as soon as possible. You have the right to refer any unresolved complaint to The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Web: www.financial-ombudsman.org.uk. Telephone: 020 7964 1000. Fax: 020 7964 1001. Email: complaint.info@financial-ombudsman.org.uk.

Furthermore, adherence to applicable laws, guidelines, specifications and regulations – as far as we are concerned that is the basis of our business activities. Are you aware of any concrete indications of compliance infringements relating to Ferrari Financial Services GmbH? Our aim is to protect our company and our employees. We therefore give you the opportunity to actively support us in this respect. If you wish you can also send us your information completely anonymously. A dedicated website is available under: http://auto.ferrari.com/en_EN/request-financial-services/

Ferrari Financial Services GmbH is a member of the Finance & Leasing Association (FLA) and adheres to their Lending Code. The Code is available at, www.lendingcode.org.uk .The FLA Lending Code sets out standards of good practice in consumer lending. It is intended to provide assurance to customers that they may buy with confidence from full members of the FLA.

In compliance with section 54(1) of the Modern Slavery Act 2015, please see below a link to our slavery and human trafficking statement for the financial year ending 31 December 2016 as approved by the Managing Directors of Ferrari Financial Services GmbH on 30th December 2016.

Modern Slavery Act Statement